Mr. S and I recently
took a trip to York – not, I confess, to soak up any culture that might be
lying about but rather to buy things cheaply. Yep, we went to the McArthur Glen
outlet.
I came out a bit
shell shocked, after having found NOTHING I wanted in the Cosmetics Company outlet
shop, but thankfully hubby took pity on my plight and bought me a gorgeous Paul
Smith bag that I have been lemming after for ages.
Anyway, determined
not to come home without some form of beauty product, we wandered into York
town centre and happened across Browns, a decent-sized department store type
thing, and I of course immediately gravitated towards the twinkly lighting of
the cosmetic counters.
I needed some Double
Wear Light, so I toddled over to the Estee Lauder counter to buy me a top-up of
this fabulous not-quite-foundation. And there was where I encountered the
lovely Marie.
Now if you have read
my previous post about Rouge Coco Mademoiselle you will realise that I
am not traditionally a big fan of makeup counter assistants. I rethought that
prejudice a little in a recent Boots trip, but Marie was the icing on the cake.
A petite little thing, she could not have been more lovely.
There was a Gift With
Purchase promo on - I’m guessing it’s on everywhere? – and Marie pointed this
out to me because she “didn’t want me to miss out” on £45 worth of free stuff.
So I mooched round the counter a bit, and picked up their Double Wear liquid
eyeliner in Black, so that I could qualify for the promo. Her little face
dropped, as she then informed me that they had just run out of that particular
product. But – and this is where I was pleasantly impressed – she took my
details, let me have the GWP anyway, and said they would post out the eyeliner
as soon as their next shipment came in. She then gave me a card with her
contact details on, as well as those of her colleague, in case I wanted to get
in touch in the meantime. Throughout the transaction she was very polite, extremely helpful, appeared knowledgeable, and also seemed to be enjoying her job.
Now I imagine quite a
few of you are currently thinking, “Yeah – and?”………….. and if you are lucky
enough to come from a place where this sort of customer service is the norm, then
I envy you. None of the assistants I have ever spoken to before have been a
patch on this lady – and I was beginning to seriously believe that good
customer service on makeup counters was a myth.
But now……….. MYTH =
BUSTED.
Thank you, Marie, for
re-instilling me with a little bit of faith in humanity.
Jen
x
